Shipping & Returns

From our warehouse to your project.

BelBagno works with selected third-party freight and courier partners to deliver orders across Australia.

Delivery charges apply and are calculated according to the order, destination and delivery requirements. Estimated delivery dates and timeframes are provided as a guide and may vary depending on location, carrier availability and circumstances outside our control.

Where an item is temporarily out of stock, we'll provide the retailer with the current estimated arrival timeframe and keep them informed of any significant changes.

Large & Bulky Items

Many BelBagno products — including baths and vanities — are large, heavy and require appropriate handling.

Standard delivery is to the nominated delivery address and does not include moving products inside a residence, building or to their final installation position unless specifically arranged in advance.

Please ensure suitable access and sufficient assistance are available to safely receive larger items.

Check before installation.

We recommend inspecting every BelBagno delivery as soon as it arrives and before installation begins.

Please check:

• the correct products, quantities, sizes and finishes have been received;
• packaging and products for visible transit damage; and
• all required components are present.

If an item is visibly damaged on arrival, where possible do not accept the damaged item. Ask the driver to record the damage and contact BelBagno promptly.

All goods should be unpacked and inspected within 24 hours of delivery.

Do not install a product if you believe it is damaged, incorrect or incomplete. Please contact us before installation.

If something isn't right, we'll help you resolve it.

If damage, an incorrect item or a missing component is identified when your order arrives:

• Photograph the product, packaging and any visible damage.
• Retain the original packaging.
• Contact the freight carrier where appropriate.
• Contact BelBagno at sales@belbagno.com.au, quoting the order or invoice number and attaching clear photographs.

Our team will review the information and advise the next steps.

Transit damage and delivery discrepancies should be reported within 24 hours. This notification period does not affect any rights that cannot be excluded under Australian Consumer Law.

Returns should be simple and considered.

Please contact the original place of purchase regarding returns, exchanges or order changes. Their individual returns policy may apply.

Eligible standard stocked products may be returned subject to prior approval from BelBagno.

To be considered for return, products must be:

• unused and uninstalled;
• in original condition;
• complete with all components; and
• returned in original packaging that is clean, undamaged and suitable for resale.

Approved change-of-mind returns are subject to a 25% restocking fee. Return freight and associated costs are the responsibility of the customer unless otherwise agreed with BelBagno.

Products must not be returned to a BelBagno warehouse without prior return authorisation.

Made or secured specifically for you.

Special-order, custom, non-standard and made-to-order products cannot be returned for change of mind once the order has been confirmed.

A 50% non-refundable deposit is required when placing a pre-order or special order.

Products ordered specifically for commercial or project requirements are also not eligible for change-of-mind returns unless otherwise agreed in writing with BelBagno before the order is placed.

Please contact the original place of purchase regarding returns, exchanges or order changes. Their individual returns policy may apply.

We understand that project schedules can change.

If you need to cancel or amend an order, please contact us as early as possible.

For standard stocked orders, cancellations should be requested at least one business day before the scheduled delivery date. Once an order has been dispatched, cancellation may no longer be possible and freight or return costs may apply.

If you need to change a scheduled delivery date, please provide at least 48 hours' notice. Changes requested after this time may incur additional freight, storage or redelivery charges.

Special orders, project orders and products already ordered or manufactured specifically for your project cannot generally be cancelled once confirmed.

We're here to help.

If you're unsure about a delivery, return or order before making arrangements, speak with our team first. We'll help you find the simplest way forward.

General enquiries: (02) 8055 3757

Delivery & order enquiries: sales@belbagno.com.au